mqwin Privacy Policy

1. Who We Are

1.1 mqwin is a mobile-first online casino and sports betting platform operating at mqwin.co, serving English-speaking Pakistani players. References to "mqwin," "we," "us," and "our" in this Policy refer to the mqwin platform operator.

1.2 mqwin acts as the data controller in respect of all personal data collected from Users of the Platform. This means mqwin determines the purposes and means by which your personal data is processed.

1.3 Questions or requests concerning this Privacy Policy may be submitted to the mqwin support team via 24/7 live chat on the Platform, or by email at: [email protected]

2. Data We Collect

2.1 mqwin collects personal data from Users in the following categories:

Registration Data

When you create an mqwin Account, we collect: full name, date of birth, email address, Pakistani mobile number, and a chosen password (stored in encrypted form only).

KYC & Identity Data

To comply with our anti-money laundering and identity verification obligations, we collect: a copy of your CNIC (Computerised National Identity Card), a selfie photograph for facial comparison, and where required, proof of address documentation.

Financial & Transaction Data

Records of all deposits, withdrawals, and wagers placed on the Platform, including payment method details (JazzCash account numbers, Easypaisa numbers, bank account details as applicable), transaction amounts in PKR, and timestamps.

Usage & Behavioural Data

Device type and model, operating system, browser type, IP address, session duration, pages visited, games played, betting markets accessed, and in-platform navigation patterns.

Communication Data

Records of communications between you and mqwin, including live chat transcripts, support ticket content, and email correspondence.

Responsible Gaming Data

Records of any deposit limits, loss limits, session time limits, or self-exclusion requests you have set on your Account, to enable enforcement and audit of these protections.

2.2 mqwin does not collect full payment card numbers. Card transactions are processed by our payment provider partners, who handle card data under their own PCI-DSS compliant systems. We receive only tokenised or masked references.

3. How We Use Your Data

3.1 mqwin uses your personal data for the following purposes:

3.2 mqwin will not use your personal data for any purpose not listed above without first obtaining your explicit consent, except where required to do so by law.

3.3 Marketing Opt-Out. If you have previously consented to receive marketing communications from mqwin and wish to withdraw that consent, you may do so at any time via Account Settings or by contacting support. Withdrawal of marketing consent does not affect any other aspect of your Account or these Terms.

4. Legal Basis for Processing

4.1 mqwin processes your personal data on the following legal bases:

• Contractual necessity — processing required to provide the Services you have signed up for, including account management, deposits, withdrawals, and bet settlement.
• Legal obligation — processing required to comply with applicable anti-money laundering laws, identity verification requirements, and record-keeping obligations.
• Legitimate interests — processing for fraud prevention, platform security, abuse detection, and aggregate analytics to improve the Service, where these interests are not overridden by your privacy rights.
• Consent — processing for optional marketing communications, where you have provided explicit opt-in consent.

5. KYC & Identity Verification

5.1 mqwin is required to verify the identity of all Users before processing withdrawal requests. This process — commonly known as KYC (Know Your Customer) — requires you to submit a legible scan or photograph of your CNIC and a matching selfie.

5.2 KYC documents are reviewed by authorised mqwin compliance personnel and/or our third-party KYC verification partner. KYC data is stored securely and retained for the period specified in Section 9 of this Policy.

5.3 mqwin does not use CNIC data for any purpose other than identity verification, age verification, duplicate account detection, and regulatory compliance. CNIC data is never shared with third parties for commercial purposes.

5.4 Where mqwin uses a third-party KYC verification provider, that provider is contractually bound to process your data only for the stated KYC purpose and to maintain appropriate security standards.

6. Payment Data

6.1 Payment transactions on mqwin are facilitated through the following payment method partners: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT TRC20 blockchain networks.

6.2 When you make a deposit or withdrawal via JazzCash or Easypaisa, your mobile wallet number is shared with the relevant provider solely for the purpose of processing that transaction. mqwin retains a record of the masked identifier and transaction amount for audit purposes.

6.3 Bank transfer details provided for withdrawal processing are stored securely and used only for the stated withdrawal purpose. mqwin does not retain full bank account details beyond what is necessary for transaction processing and record-keeping.

6.4 USDT TRC20 transactions are conducted on a public blockchain. Wallet addresses used for USDT deposits and withdrawals are visible on the blockchain. mqwin is not responsible for the public nature of on-chain data.

7. Cookies & Tracking Technologies

7.1 mqwin uses cookies and similar tracking technologies to operate the Platform effectively. The categories of cookies we use are:

• Essential cookies — required for login session management, security, and basic Platform functionality. Cannot be disabled.
• Analytics cookies — used to understand aggregate usage patterns (pages visited, session duration, game preferences) to improve the Platform. Data is anonymised before analysis.
• Preference cookies — remember your language preference, odds format, and display settings across sessions.

7.2 mqwin does not use third-party advertising cookies or behavioural tracking cookies that build cross-site advertising profiles.

7.3 You may configure your browser to block or delete cookies. Note that blocking essential cookies will prevent you from logging in to your mqwin Account.

8. Data Sharing & Third Parties

8.1 mqwin does not sell your personal data to any third party for commercial or marketing purposes.

8.2 mqwin shares personal data with third parties only in the following circumstances:

• Payment processors — JazzCash, Easypaisa, and bank partners receive the minimum data necessary to process deposit and withdrawal transactions.
• KYC verification partners — identity document data shared with our verification partner solely for the purpose of KYC compliance.
• Game providers — PG Soft, Pragmatic Play, Jili Games, Evolution Gaming, and other providers may receive a pseudonymous user identifier to operate game sessions and settle outcomes. No name or contact data is shared with game providers.
• Regulatory and legal authorities — where mqwin is required by law, court order, or regulatory directive to disclose data, we will comply with that obligation.
• Fraud prevention services — anonymised or pseudonymised data may be shared with fraud detection services to identify patterns of suspicious behaviour across the Platform.

8.3 All third parties with whom mqwin shares personal data are required by contract to process that data only for the stated purpose, to maintain appropriate security standards, and not to further disclose the data.

9. Data Retention

9.1 mqwin retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for the satisfaction of any legal, regulatory, accounting, or reporting requirements.

9.2 Specific retention periods:

• Account and registration data — retained for the lifetime of the Account plus 5 years following Account closure.
• KYC and identity documents — retained for 5 years from the date of verification, or longer where required by applicable law.
• Transaction records — retained for 5 years from the date of the transaction for audit and anti-money laundering compliance purposes.
• Communication records — live chat transcripts and support emails retained for 2 years from the date of the interaction.
• Analytics data — anonymised usage data retained indefinitely for aggregate analysis; no personal identifiers are retained beyond 13 months.

9.3 Following the applicable retention period, data is securely deleted or anonymised such that it can no longer be attributed to an individual User.

10. Your Rights

10.1 As a User of mqwin, you have the following rights in respect of your personal data:

• Right of access — you may request a copy of the personal data mqwin holds about you.
• Right to rectification — you may request correction of inaccurate or incomplete data. For account details, many fields can be updated directly in Account Settings.
• Right to erasure — you may request deletion of your personal data where mqwin no longer has a lawful basis to retain it. Note that legal retention obligations (e.g., anti-money laundering record-keeping) may prevent full erasure of certain data categories.
• Right to restrict processing — you may request that mqwin temporarily suspends its use of your data while a dispute or investigation is pending.
• Right to data portability — you may request a machine-readable copy of the personal data you have provided to mqwin.
• Right to withdraw consent — where processing is based on consent (e.g., marketing emails), you may withdraw consent at any time without affecting the lawfulness of prior processing.
• Right to object — you may object to processing based on legitimate interests where you believe your privacy rights override those interests.

10.2 To exercise any of the above rights, contact the mqwin support team via 24/7 live chat or by email at [email protected]. We will respond to requests within 30 days. Where requests are complex or numerous, we may extend this period by a further 30 days with notice.

10.3 We may require identity verification before fulfilling a data rights request, to ensure we do not disclose data to an unauthorised party.

11. Security

11.1 mqwin implements technical and organisational security measures appropriate to the nature and sensitivity of the data processed. These include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the mqwin Platform
• Encryption at rest for all sensitive personal data and financial records stored in our systems
• Access controls limiting internal access to personal data to authorised personnel on a need-to-know basis
• SMS two-factor authentication available to all Users for Account login
• Regular security assessments and penetration testing of the Platform infrastructure
• Incident response procedures for data breach detection, containment, and notification

11.2 No security system is impenetrable. While mqwin takes reasonable precautions, we cannot guarantee the absolute security of data transmitted over the internet. You are responsible for maintaining the security of your own Account credentials.

11.3 In the event of a data breach that is likely to result in risk to your rights and freedoms, mqwin will notify affected Users without undue delay, describing the nature of the breach and the steps we are taking in response.

12. Children's Privacy

12.1 mqwin is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we discover that an Account has been registered by a person under 18, we will immediately suspend the Account, initiate an investigation, and delete or restrict the personal data associated with that Account in accordance with our legal obligations.

12.2 If you are a parent or guardian and believe a minor has registered an Account on mqwin, please contact us immediately via live chat or at [email protected] so that we can take appropriate action.

13. Changes to This Policy

13.1 mqwin reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. Where changes are material, we will notify registered Users by email or via a prominent notice on the Platform at least 7 days before the changes take effect.

13.2 The current version of this Policy is always published at mqwin.co/privacy-policy. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

13.3 Continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.

14. Contact Us

For any questions, concerns, or data rights requests relating to this Privacy Policy, please contact the mqwin data team via:

24/7 Live Chat: available on the mqwin Platform at any time.

Email: [email protected]

Formal data subject access requests should be submitted in writing via email with the subject line "Data Rights Request – [Your Account Email]" for expedited handling.